Order Protection

Our order protection guarantee

For peace of mind, we recommend that you add Order Protection during checkout.

If you opt for Order Protection and your order is lost or damaged in transit, we’ll send out a replacement immediately. If your items are no longer in stock, we'll refund the cost of the items.

If your order is delivered to the wrong address, or goes missing after being delivered without the required signature, we will need to open an investigation with Australia Post before we can ship a replacement to you.

Note: If you authorise delivery without a signature, you accept responsibility for the safety of your parcel once it has been delivered.

Making a claim - If you need to make a claim on your Order Protection Guarantee, please contact us with your order number and other information about your claim.